Q: Where & How do we meet the driver? 
A: Unless requested to the contrary, our driver will meet
their passengers
by the exit to the customs hall inside the airport terminal, where he/she
will be holding a meeting board with the passengers name on it. Please bear in
mind that airports get busy, this is why we ask for the passengers mobile
phone number so our driver can call the passenger should there be any
complications in making contact. So please ensure yours is at hand!
When the driver makes contact, he/she
will assist the passengers with their luggage and show the passengers to
their vehicle.
In the event that you are unable to make
contact with your driver,
please call us on
020-8459-2525 ASAP.
Q: How long will the driver
wait for us ?
A: The driver will wait
approx 45-60 minutes from the time the plane lands before calling you on your
mobile, in the event that the driver is unable to contact you, the driver will make a
paging call from the Airport Information desk; wait 15 minutes by the
information desk with a meeting broad and then make enquiries with airline
staff, customs and immigration. Only then will the driver leave if he has
been unable to contact the passenger/s.
Q: What
happens if the flight is delayed or arrives early?
A: As we have access to
all UK flight arrival and departure boards we will make the necessary
adjustments to your booking, to ensure that the driver is there to meet the
passenger/s, so rest assured, it makes no difference how early or late the
flight is there will be a driver there to meet you. As a norm
Cheetah Ltd will not
charge extra for this service, however
Cheetah Ltd do reserve
the right in extreme circumstances. (The definition of Extreme being at the discretion of
Cheetah Ltd), to make a
cash charge for any excess of waiting time, parking fees and/or other
overhead incurred. However no charges will be made until the driver has
contacted the control centre and the control centre sanctions any such
charge.
Q:
what happens if my flight is diverted to another airport?.
A: We quite often have vehicles within
striking distance of Heathrow, Gatwick, Luton, Stansted & City Airports, so
although we cannot guarantee being able to pick you up under these
circumstances, we will endeavour to do so and dispatch a vehicle if one is
available!
Q:
Can I request a male or Female driver or a specific driver?
A: Yes; We appreciate that some
clients prefer male or female drivers and quite often request drivers who
have picked them up before, so where possible we will be happy to oblige,
however if a specific driver, (male or female) is not available
Cheetah Ltd reserve the
right to send any available driver.
Q: How
long is the trip between the airport & Central London?
A: The trip normally varies
between:
Quotes are approximate & vary
largely depending on the time of day and traffic conditions.
Therefore and
without prejudice
Cheetah Ltd its staff and
representatives are not bound contractually or otherwise and are in no way
to be considered negligent or at fault if a trip should take longer.
Q: Can I book a vehicle & driver for the duration of my stay?
A: Yes; you can book a vehicle
for the term of your stay, for individual trips, sightseeing and/or
daytrips. We
offer sightseeing tours as well as day trips to such places as:
Windsor Safari Park, Cheltenham, Epsom, Ascot, The
Henley Regatta & places too numerous to mention here, so for a quote please
call our control centre on
020-8459-2525, and one of our
controllers will be happy to discuss your requirements. Alternatively - .click
here to email your requirements and we will get back to ASAP.
Q:
Can we book a return trip to the airport when we are leaving?
A: Most certainly, return booking can be made
in exactly the way the original booking.
click here to email your requirements or call us on
020-8459-2525.
Q: What areas are covered by the term Central London?
A: The term Central London
cover all of the following Central London post codes and covers the majority
of Greater London.
Cheetah Cars.
Airport Transrers
