Terms of Hire

1. All booking are made via the Cheetah Ltd website or directly via our control centre.

2. The sending or making of a booking request does not confirm a booking and in no way obligates Cheetah Ltd contractually or otherwise until Cheetah Ltd confirms a booking in writing, via email or other.

3. Any changes to the booking must be notified to Cheetah Ltd as soon as possible, as it is possible that your booking will be cancelled by Cheetah Ltd at point of pickup should it then interfere with other bookings.

4. All drivers are self-employed, fully insured (with hire & reward insurance) Public Carriage Office registered plus personally responsible for all goods & persons carried, therefore Cheetah Ltd does not accept any liability for persons, personal belongings or any goods carried. unless it should be proven that Cheetah Ltd did not ensure that a drivers insurance was up-to-date.

5. It should be noted that Cheetah Ltd is primarily a passenger service, therefore most drivers do not have goods in transit insurance or insurance to cover articles of high value. It is therefore your responsibility to ensure the cover of any item that you wish transported that is of a high value.

6. Cheetah Ltd does not accept any liability for late vehicles either at a pickup point or destination, or for any unforeseen event, therefore it is your responsibility to ensure that you allow enough time when booking to allow for any unforeseen event and to meet any personal or business timetables.

Confirmation of bookings:

1. For credit card payments: Cheetah Ltd will issue a confirmation of booking subject to time slot availability via email or other. However Cheetah Ltd reserve the right to cancel a booking without notice & without prejudice should the credit card company refuse payment. In the unlikely event that this happen Cheetah Cars procedure is to issue an email notifying you of the situation & informing you that you booking is cancelled.

2. For cash payments & payments made by UK Cheque & cheque card: Cheetah Cars will notify you upon receipt of your booking request (by return email or other) that your booking has been  accepted and confirmed.

3. The Cheetah Cars offices are manned 24 hours a day 7 days a week so should you need any follow up confirmations please call us on 020-8459-2525

Payments

1. Except of inbound journeys from airports that must be paid by credit card in advance we accept payment for all other journeys by cash, UK cheque & cheque card or Credit card.

2. Cash & Cheque payments are made directly to the driver who will issue a receipt at point of payment. (point of payment being the end of the contracted journey).

3. Credit card payments (or any payment made to Cheetah Ltd) is subject to a 17.5% VAT (Value Added Tax) government taxation charge irrespective of were the booking is made from, as all work is carried out in the UK  and is therefore subject to VAT.

4. Where a booking is made by credit card and the passenger/s choose alternative destinations to those booked, the driver will charge any differences which should be made in cash (pounds sterling) after receiving a quote for any differences from the control centre..

5. Where the the journey is a shorter distance than that booked a refund will not be made (either in full or in part) as you have not inform us of any change/s and are in breech of the contracted journey. please see cancellations & refunds.

Refunds & Cancellations 

Refunds & Cancellations  - Credit cards:

In the event that an error occurs in your charging that should resulted in you being overcharged, or you feel you should receive a refund for any reason please contact us as soon as possible

(Please click here)

Please Note:

Refunds - Cash & UK Cheque:

In the event that a driver overcharges you or you feel that you should receive a refund for any reason please contact us as soon as possible and we will look into the matter for you. If a driver has overcharged or a refund is found to be appropriate a refund will be made in pound sterling by UK cheque and posted to you anywhere in the world.

(Please click here)

Multi drops or pickups

Exceptions

At this time there are no exceptions.

Miscellaneous

1.  It is your responsibility to have read and understood Cheetah Ltd terms & conditions, & privacy policies prior to ordering a vehicle.

2. Ordering a vehicle confirms acceptance of our  terms & conditions, & privacy policies without reservation.

In all cases the Laws of England & Wales shall apply

All personal data is protected by the Data Protection Act

&

 UK statutory rights apply.

All rights reserved.