Manage Your Cheetah Cars Booking

Manage Your Cheetah Cars Booking

Welcome to your booking management portal. Whether you need to check your upcoming journey details, modify your pickup time, update passenger information, track your driver, or make changes to your booking, we’re here to help 24/7.

Quick Access to Your Booking

To view and manage your booking, you’ll need your booking reference number and the contact details used when making your reservation. This information was sent to you via SMS and email when you confirmed your booking.

Can’t find your booking details? Call our 24/7 operations team on 020 8459 2525 and we’ll locate your booking immediately.

What You Can Do

View Your Booking Details

Access complete information about your upcoming journey including pickup location, destination, vehicle type, scheduled time, driver details, and your fixed fare quote.

Track Your Driver in Real-Time

Once your driver is dispatched (typically 30-60 minutes before pickup for advance bookings, or immediately for on-demand rides), you’ll receive an SMS with a tracking link. See your driver’s exact location and estimated arrival time.

Modify Your Journey

Need to change something? You can update:

• Pickup time (subject to availability)
• Pickup or drop-off address
• Passenger details or contact number
• Vehicle type (if you need more space or fewer seats)
• Special requirements (child seats, extra luggage, accessibility needs)

Important: For significant changes to airport transfers or long-distance journeys, please contact us directly on 020 8459 2525 to ensure vehicle availability and accurate pricing.

Cancel Your Booking

If your plans change, you can cancel your booking through this portal. Please review our cancellation policy for details on any applicable fees.

Cancellation Policy Summary:

• Free cancellation up to 4 hours before pickup time for advance bookings
• Cancellations made less than 4 hours before pickup may incur a cancellation fee
• For immediate/on-demand bookings, please call 020 8459 2525 to cancel

Add Journey Instructions

Include specific notes for your driver such as:

• Best entrance to use at your building
• Gate codes or access instructions
• Flight details for airport pickups
• Preferred route preferences
• Any special requirements

Need Help Managing Your Booking?

Call Us 24/7: 020 8459 2525

Our London-based operators are available around the clock to help with:

• Finding your booking reference
• Making urgent changes to your journey
• Special requests or requirements
• Airport transfer queries
• Group bookings or multiple vehicle arrangements
• Corporate account management
• Technical issues with online booking management

Office Address: 148 Manor Park Rd, London NW10 4JR

Email Enquiries:

• General: info@cheetahcars.co.uk
• Feedback: feedback@cheetahcars.co.uk
• Complaints: complaints@cheetahcars.co.uk

Common Booking Changes

Changing Your Pickup Time

For Airport Transfers: If your flight time has changed, update your pickup time to reflect the new schedule. Remember, we track all flights automatically, so if your return flight is delayed, your driver will adjust accordingly.

For Local Journeys: You can modify your pickup time based on availability. We recommend updating at least 2 hours in advance for guaranteed service.

Updating Your Address

Made a mistake with your postcode? Need to change your destination? Update it through the booking portal or call 020 8459 2525. Price changes may apply if the journey distance differs significantly from the original quote.

Requesting a Larger Vehicle

Realized you need more luggage space? Upgrade from a saloon to an estate, or from a standard car to a 6-seater or 8-seater people carrier. Our team will confirm availability and any price difference.

Adding Child Seats

Traveling with young children? Add baby seats (under 18 months), child seats (1.5-2.5 years), or booster seats (3+ years) at no extra charge. Just request when modifying your booking.

Flight Delays & Airport Transfers

We Track Your Flight Automatically

For all airport pickups, we monitor your flight status in real-time. If your flight is delayed or arrives early, your driver adjusts the pickup time automatically – at no extra charge. Our 60-minute complimentary wait time begins when you land, not when you were scheduled to land.

What You Need to Do:

• Ensure we have your correct flight number
• Keep your mobile phone on and charged
• Check your SMS when you land for driver details
• No need to contact us if your flight is delayed – we already know

Meet & Greet Service

For international arrivals, our drivers wait in the arrivals hall with a name board. For domestic flights or if you prefer, they’ll wait at the pickup point you specified. All included in your fixed price.

Payment & Receipts

Viewing Your Fare

Your fixed price quote was provided when you booked and will not change. We don’t use surge pricing, even during peak times, special events, or bad weather.

Payment Methods

Payment is typically taken at the end of your journey and can be made by:

• Cash
• Credit or Debit Card (Visa, Mastercard, Amex)
• Account payment (for corporate customers)

Need a receipt? Receipts are automatically emailed to the address you provided. If you need a duplicate or VAT receipt, contact us on 020 8459 2525.

Corporate Accounts

Business customers can set up an account for monthly invoicing, priority booking, and streamlined journey management. Contact us to arrange corporate rates and account setup.

Track Your Driver

Real-Time Driver Tracking

Once your driver is dispatched, you’ll receive an SMS containing:

• Driver’s name and photo
• Vehicle make, model, and registration
• Contact number
• Live tracking link

Click the tracking link to see:

• Your driver’s current location on a map
• Estimated arrival time
• Journey progress for your peace of mind

Driver Not Showing? Drivers are typically dispatched:

• 30-60 minutes before scheduled pickup for advance bookings
• Immediately for on-demand bookings
• 90-120 minutes before for airport drop-offs (depending on traffic and distance)

If you haven’t received tracking information 30 minutes before your pickup, call 020 8459 2525.

Frequently Asked Questions

How do I find my booking reference?

Your booking reference was sent via SMS and email when you confirmed your booking. It’s a unique code (usually alphanumeric) that identifies your journey. If you can’t find it, call 020 8459 2525 with your name and pickup date.

Can I modify my booking online?

Yes, you can make many changes through this portal including pickup time, addresses, and vehicle type. For complex changes or urgent modifications, calling 020 8459 2525 is faster.

What if I need to cancel?

You can cancel through this portal or by calling us. Free cancellation is available up to 4 hours before pickup for advance bookings. See our terms and conditions for full details.

Will my price change if I modify my booking?

Your price stays the same for minor changes like pickup time adjustments. If you change your destination or require a larger vehicle, we’ll provide an updated quote before confirming the modification.

How do I add child seats to my booking?

Update your booking through this portal to add baby seats, child seats, or booster seats at no extra charge. For same-day bookings, please call 020 8459 2525 to ensure availability.

What if my flight is delayed?

No action needed on your part. We track all flights automatically and adjust your pickup time accordingly. Your 60-minute wait time begins when you actually land, not when you were scheduled to land.

Can I book a return journey?

Yes! If you only booked one way, call 020 8459 2525 or book online to arrange your return journey. We offer better rates for return bookings made together.

How do I speak to my driver?

Once dispatched, you’ll receive your driver’s direct contact number via SMS. You can call or text them with specific instructions or to coordinate exact pickup points.

What if I have multiple bookings?

Each booking has its own reference number. You’ll need to manage each journey separately unless you have a corporate account, which allows centralized booking management.

I’m not satisfied with my service – who do I contact?

We take all feedback seriously. Email complaints@cheetahcars.co.uk or call 020 8459 2525 to speak with a manager. We aim to respond to all concerns within 24 hours.

Make a New Booking

Not booked yet? Reserve your ride now:

Book Online – Quick 60-second booking process

Call 020 8459 2525 – Speak to our 24/7 London-based team

Popular Services:

• London Minicab Service
• Heathrow Airport Transfers
• Gatwick Airport Transfers
• Luton Airport Transfers
• London City Airport Transfers
• Stansted Airport Transfers

Why Choose Cheetah Cars?

38+ Years of Service Excellence – Established in 1986, serving London with pride

Fixed Pricing – No surge charges, ever. Your quote is your final price

24/7 Availability – We never close, including holidays and special events

TfL Licensed – Fully approved private hire operator with PCO certified drivers

Flight Tracking – Automatic monitoring and adjustment for all airport transfers

Local Knowledge – London-based operators and drivers who know the city

4.5★ Google Rating – Rated excellent by 1,831+ customers

ISO 9001 Certified – Internationally recognized quality management

Contact Information

24/7 Booking & Support: 020 8459 2525

Head Office: 148 Manor Park Rd, London NW10 4JR

Email: info@cheetahcars.co.uk

Website: www.cheetahcars.co.uk

Operating Hours: 24 hours, 7 days a week, 365 days a year

Additional Resources

Terms & Conditions – Full booking terms and cancellation policy

Privacy Policy – How we handle your personal data

Cookie Policy – Information about cookies on our website

COVID-19 Guidelines – Safety measures and protocols

Careers – Join our team as a driver or office staff

Cheetah Cars – London’s Favourite Minicabs

Trusted by thousands since 1986. Fixed prices. No surge charges. TfL licensed. Available 24/7.

Trust & Certifications

✓ Transport for London Approved Private Hire Operator
✓ PCO Certified Professional Drivers
✓ ISO 9001 Quality Management Certified
✓ Fully Insured Fleet
✓ Member of SME Climate Hub
✓ United Nations Race to Zero Commitment