Booking Terms

Booking Terms

1. Price

1.1 The price you have been quoted includes one transfer from your pickup location to your destination. If we are picking you up from an airport, the price we have quoted you includes our airport meet and greet service, flight monitoring and upto 30 minutes free parking charges from landing time.

1.2 Any deviations on the journey will be charged as extras and will need to be agreed by Cheetah dispatcher on duty.

2 Waiting Times and Delays

2.1 We will pick you up precisely from the Pick Up Time specified by you and the time of booking. An additional 15 minutes of waiting time will be included free-of-charge. An Additional waiting time will be charagable at £3.75 for every 15 minutes we wait for you but this does not include flight delays.

2.2 If your flight is delayed, we will give you 30 minutes of free waiting time from the time your delayed flight actually lands. For example, if you were scheduled to land at 10:00 AM but your flight was delayed and lands at 11:00 AM, we will wait for you free-of-charge until 11:30 AM. You will not be responsible for covering the costs of our driving waiting for you due to the delay.

2.3 Flight arrival times are referenced from the public web sites of each respective airport we service.

3. Vehicle option

3.1 We will provide you with at least your minimum choice of vehicle option.

3.2 Our fleet of actual vehicle models may differ from those illustrated on the web site.

4. Vehicle capacity

4.1 The passenger and baggage capacity of each vehicle type is clearly listed on the web site. It is your responsibility to ensure that the vehicle option you have chosen meets your airport transfer needs. If in doubt, please email one of our agents at with any specific questions before making your booking.

5. Refusal

5.1 The driver has the right to refuse any passenger he/she feels may be a threat or danger to him/herself.

6. Responsibility

6.1 The Material on this site is provided as general information only and does not constitute the acceptance for any booking arrangements made. We accept no responsibility from any loss incurred.

6.2 Futhermore we do not accept responsibility for any loss financial, professional, missed connection times, flights, trains for the driver being late due to adverse weather or traffic conditions including road traffic accident/closures. The same applies with incorrect booking information supplied by the customer or persons booking.

6.3 Passengers are not permitted to smoke in any Passenger Vehicle.

6.4 Passengers shall not consume alcohol in any Passenger Vehicle and we and/or the Driver reserves the right to decline carriage to any Passenger and may require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.

6.5 All Passengers are required to use seat belts at all times.

7 Cancellations

7.1 Cancellations made up to 4 hours before your pickup date and time are free-of-charge. You can cancel a booking by clicking the 'Cancel Booking' link in our confirmation email.

7.2 Cancellations made less than 4 hours before your pickup date and time will be charged at 50% of the booking and can only be handled by our ground staff. You MUST call us (do not email) on +44(0)208-459-9999 if you wish to cancel after the 4 hour cut-off.

7.3 We do not charge any administration costs when you cancel yourself online using the link we provide in our confirmation email. We reserve the right to charge a £5 administrative fee if you cancel over the telephone.

7.4 If you paid using PayPal, we will normally provide refunds for cancellations immediately but in some cases it may take us up to 21 days.

8 Booking Errors

8.1 If Booking Errors have been made and We have not been informed by telephone within 24 hours of the erroneous booking, then you agree take full responsibility for our costs and any payment already made will be used to cover our costs.

8.2 You may inform us by email ( if your pickup time is more than 24 hours away. You agree to call us on +44(0)208-459-9999 if your booking is in less than 24 hours.

8.3 We will not accept responsibiilty for booking errors if you do not inform us using the proper method stated in 8.2.

9 Changes

9.1 If you require a change to your pickup date and/or time or location, please email us at

9.2 If your pick up date and time is in less than 24 hours, you agree to call us with any changes on +44(0)208-459-9999.

9.3 We will not accept responsibiilty for booking changes if you do not inform us using the proper method stated in 9.2.

9.4 You agree to keep us up to date on your itinerary, especially if you know your flight is going to be delayed or if you have a change in flight number. This will ensure our driver is able to meet and greet you in the right location and terminal. Always quote your booking reference when contacting us.

10 Refund time

10.1 Please note that in peak periods, it may take up to 21 days for us to process any refunds.

11 Meeting point

11.1 You agree to meet us at Our designated meeting point in the arrivals terminal building. The location of our driver meeting point will be clearly provided to you in our booking confirmation email.

12 Baggage

12.1 You are responsible to load and unload your baggage on to our private hire vehicles. Our drivers may assist you at their discretion, however, you agree that you will not hold our driver liable for any loss or damage to any items of your baggage.

12.2 It is your responsibility to select the correct vehicle type to meet your baggage needs at time of booking; the luggage capacity information or imagery shown is merely a guide and we do not accept responsibility if items cannot fit €“ for anyclarification you must call the office directly on the number provided.

13 Infant, Child and Booster seats

13.1 Under UK law, you are not required to use a child seat in a private hire vehicle such as ours (more info here), however, we aim to provide these seats on-request but we do not guarantee their availability during peak periods or their suitability for your child. If our driver provides you with a child seat upon pickup, it is your sole responsibility to inspect it and ensure it meets your childs needs.

13.2 The installation/fitting of any child seat(s) we provide and the buckling of a child is the sole responsibility of the lead passenger. Usage of child seats provided by us are entirely at your discretion and you agree that our driver will not be held responsible for them in any way.

14 Zero tolerance on abuse

14.1 We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged a Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.

14.2 We will prosecute any persons whom intentionally cause damage to our vehicles or verbally abuse our drivers.

15 Delays

15.1 We shall not be liable to the Customer or be deemed to be in breach of these terms by reason of any delay in performing any of our obligations.

15.2 We shall not be liable to the Customer or be deemed to be in breach of these terms by reason of any failure to perform any of our obligations under these termsif the delay or failure was due to any circumstances or cause beyond our reasonable control.

16 Complaints Procedure

16.1 If you have reason for complaint, please provide full details by emailing our customer relations manager, John Harvey ( We aim to respond to all complaints within 48 hours.